NTBS

'The One Stop Shop Breakdown Service for Commercial Vehicles'

Nationwide Transport Breakdown Services ( NTBS Ltd) was formed in 1987, and is a well established family run company that offers a complete breakdown service for commercial vehicles, including specialist roadside repair work for refrigeration units, hydraulics, tail-lifts and shutters. They also support other commercial vehicles such as fork lift trucks, and specialist shunt vehicles.

Operating from Denton, Manchester they provide support to any type, model or age of commercial vehicles, plus all special and ancillary equipment. The service includes roadside assistance and repairs ranging from mechanical to auto electrics.

The company offers a “True Pay On Use Service” with coverage anywhere in the UK and 32 European countries.

They strive to deliver a service level you would expect when in need of a speedy emergency roadside assistance, and at competitive rates. With helpful and knowledgeable staff at the end of a phone 24/7, they mobilise the nearest most competent agent to attend to your situation. Their target is to be in attendance within one hour, subject to traffic and weather conditions.

“Simplicity does not precede complexity, but follows it.”

Their first and foremost consideration is to get the commercial vehicle mobile again safely, in the shortest possible time. If the roadside repair exceeds a previously agreed roadside cost limit, contact is made for authorisation to continue. If a recovery is required quotations can be obtained.

NTBS’ old IT system was unable to fit many of their new processes. Time-consuming workarounds using Excel spreadsheets were costing time and money that prevented business growth in other areas. Triangle worked with NTBS to develop a database application with a modern user interface, based on current software and hardware platforms.

The bespoke software replaced all the existing IT functionality and added in the processes which the old software could not accommodate.

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