Case study – Waste Management – Repic

Repic’s software was not meeting the continually changing business needs and government requirements of the recycling compliance business in which they worked.


Repic funds the collection, transportation and environmental sound treatment of roughly half of the UK’s household electrical waste. Funded by major producers of electrical equipment it ensures that collection and delivery of electrical items are handled and processed through clear, auditable routes.


Repic’s business system, ERIC, was split into two sections: a web-based service, and a back-office system – which had been adapted to meet requirements from European directives. The system – conceived before Repic existed – no longer met the needs and requirements of the company. Repic needed to update their waste management system to meet with the Environment Agency’s current practices – as well as future-proofing the software against further change.


Triangle provided a two-stage update to the software which focused on aligning the processes with the priority requirements and needs of the business. The first stage ensured that data entry and business reporting was automated and simplified to reduce error, duplication and inefficiency; and that reporting was flexible and it’s use maximised on a daily basis. The second stage looked at website changes both visual and for data handling and entry, ensuring member obligations were amended and updated.

The final solution included CRM and a significant number of specialised management reports.