Giti Tire is a global tire company, offering a complete range of quality tires and services – exporting to over 100 countries worldwide and ranked 10th globally by Tyre Press.
Giti Tire UK, the European division, produce a comprehensive range of tyres for both domestic and commercial vehicles, and as part of their service, the company deals with warranty coverage for commercial vehicles that use their products. Over the years, this claims system has grown, and Giti Tire UK, required a simpler automated software approach to maintain current service standards.
Giti’s claims system used a range of manual processes that were heavily reliant on typed documents and spreadsheets. Engineers, administrators and managers all needed to use the system for different parts of the claim system process. The company wanted a solution that could combine their work-flows into a unified piece of software, and for it to be accessible to all relevant staff. They also intended to roll-out the completed solution to their European counterpart.
Triangle provided high quality bespoke software that replaced their current manual processes and spreadsheets with a robust and scalable solution. The multi-user environment with its internet accessible interface meant that engineers were able to spend less time on administration, administrative staff had easy access to data, and managers could directly use reporting functions, leading to more informed decision-making.
Users were able to utilise the system out in the field as the offline synchronisation ensured that when a connection was not available, data input from a job would be brought up-to-date at the earliest possible opportunity.
The software provided the necessary workflows for each user’s part in the claims management process, linking instantly to product data and allowing the automated generation of letters and reports.
The system also included scope to allow parts of the company in other countries to take up the software in the future.
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