We started working with Traffic Management Services (TMS) in 2017 to develop a bespoke mobile workforce management system. The software includes a handheld system for the mobile workforce and a back-office manager that supports job scheduling, reporting and more.
Operatives collect data quickly and complete forms in full
Improve H&S compliance
Minimises paper costs and reduces carbon footprint
Established in 2006, TMS are one of the go-to traffic management companies in London, the South East and Home counties. They pride themselves on their personal and professional approach, and their ability to offer a 24/7 service.
TMS offers a full range of traffic management services from temporary traffic lights and road closures to CAD drawings and in-house manufacture of specialist signs.
Before transitioning to their bespoke software solution, TMS used paper processes and spreadsheets to collect information and manage their workload.
TMS were keen to streamline their internal processes and reduce the amount of paper used by their business. Compliance is also a top priority, and they required a solution that helped their operatives to adhere to health and safety regulations.
We created a bespoke mobile workforce management system to maintain compliance, improve operational efficiency and reduce the business’s carbon footprint.
The software allows TMS to deliver real-time job progression updates to their clients.
The scheduling feature provides managers and supervisors with a complete overview of active jobs.
The app enforces the completion of job reports that include site arrival, job installation and removal times. All of which are tracked with GPS locations, timestamps, photographic evidence and supported with a vehicle tracking system report.
TMS’s bespoke system benefits the business in the following ways:
As the software eliminates paper processes, TMS have lower costs from paper and printing. Task sheets are distributed to their workforce digitally, so operatives no longer have to take multiple trips to the office to drop-off and collect paperwork; therefore reducing the company’s carbon footprint.
Information collected in the field is accessible via the back-office application in real-time. This means data is ready for further processing immediately, rather than waiting for operatives to drop-off paperwork at the office once the job is complete.
Completing task sheets through the mobile application ensures that operatives answer all the required job information in full before returning the forms to head office.
Enforcing the collection of accurate data has empowered operatives to comply with internal and external safety regulations. It has also assisted the business in achieving health and safety accreditations.
Real-time updates combined with the vehicle tracking system provides the office team with full visibility into the operatives’ job progress. It allows managers to track the team’s movements and schedule resources accordingly.
The software increases productivity throughout the business. Operatives can fill in digital forms quickly and efficiently, while office-based staff save time through the elimination of manual data entry.
“We chose to work with Triangle Software because they were able to create us a bespoke, highly-detailed mobile workforce management system. We discussed our requirements, and we can now complete all of our processes via the software.
“We had a very smooth transition from paper processes to our mobile system. Triangle was very professional and easy to work with while we deployed the software to our team.
“Our operatives have responded very well to the mobile application. They quickly saw the benefits of the system and realised it was far better than using paper processes, as it makes administrative duties much quicker.
“The most appealing feature of the software is the scheduler. I can see what jobs we have on that day and easily make any updates.
“The software has helped us to win contracts, and it’s also assisted with gaining health and safety accreditations through enforcing processes and the collection of accurate data.
“We’ve been really impressed with the software that Triangle has created for us - it’s helped us innovate as a business. And we always receive great customer support from the team.”
The system has been successfully in use since 2017 and continues to allow TMS to keep control of jobs and provides business reporting that they use on a daily basis.