Hi-Way Services Ltd

Industries

Highways

Products

Reach

Hi-Way Services Ltd Transforms Daily Record Sheets with REACH

Automation

70% reduction in admin time: Paperwork processing was cut dramatically.

Reporting

Faster client reporting: DRS’s are instantly available for review and submission.

Workflows

Managers can monitor job progress live, improving scheduling and resource allocation.

The Client

Hi-Way Services Ltd is one of the UK’s leading independent road marking contractors, with over 30 years of experience in road markings, high-friction surfacing, and specialist projects. With depots in Kent and Sussex, they support local authorities, contractors, and private developers with large scale and complex projects.

The Challenge

The Hi-Way services teams manage many road marking jobs every week, from roads to car parks. Each project requires Daily Record Sheets (DRS’s) to log:

● Crew members and hours worked
● Materials and quantities used
● Equipment deployed
● Site conditions and compliance notes

Historically, these DRS’s were completed on paper forms, which created challenges:

● Time-consuming manual entry and duplication
● Risk of missing or inconsistent data
● Delays in submitting records from remote sites
● Administrative overhead in compiling reports for clients and audits

Hi-Way Services needed a digital solution that would streamline data capture, improve accuracy, and give management real time visibility of site activity.

The Solution

Hi-Way Services implemented REACH, to digitise their Daily Record Sheets.

The software provides

● Mobile Data Capture: Crews fill out DRS’s directly on tablets or smartphones, even offline in remote areas.
● Standardised Templates: Customised forms ensure consistency across all teams and depots.
● Photo & GPS Integration: Crews can attach site photos and auto-tag location for validation.
● Instant Submission: Records are uploaded instantly to the cloud, accessible by managers in real-time.
● Analytics & Reporting: Materials usage, crew hours, and project progress are automatically compiled into dashboards for operational oversight.

The results

Since adopting REACH, Hi-Way Services has achieved measurable improvements:

● 70% reduction in admin time: Paperwork processing was cut dramatically.
● Faster client reporting: DRS’s are instantly available for review and submission.
● Improved compliance & accuracy: Standardised templates reduced errors and ensured full audit trails.
● Greater visibility: Managers can monitor job progress live, improving scheduling and resource allocation.
● Employee adoption: Crews quickly adapted to the mobile system, appreciating the reduced paperwork.

By implementing REACH, Hi-Way Services has modernised its DRS process, improving efficiency, compliance, and client satisfaction. The software now forms a central part of their daily operations and supports their continued reputation as a forward-thinking, safety-focused road marking contractor.