Giti Tire UK
Faster Decision-Making
Managers gained instant access to reporting and analytics tools.
Improved Data Accuracy & Access
Information was stored centrally, reducing duplication and errors.
Enhanced Field Operations
Engineers could log and sync job data from anywhere, ensuring continuity of service.
Company Overview
Giti Tire is a global tire manufacturer, exporting to over 100 countries and ranked among the Top 10 tire companies worldwide by Tyre Press. The UK division, Giti Tire UK, delivers a comprehensive range of tires for both domestic and commercial vehicles. As part of its services, Giti Tire UK manages warranty claims for commercial fleets using its products, requiring efficient processes to maintain its high service standards.
The Challenge
Over time, Giti Tire UK’s warranty claims system became increasingly complex. Processes were fragmented across typed documents, spreadsheets, and manual workflows, creating inefficiencies and unnecessary administrative burdens.
- Lack of integration across workflows, making collaboration cumbersome.
- Heavy reliance on manual entry, leading to delays and a higher risk of errors.
- The need for a scalable solution that could eventually be rolled out to Giti’s wider European operations.
- Engineers, administrators, and managers all needing to interact with the system differently.
To continue delivering premium service levels, Giti Tire UK required a streamlined, automated system that supported multiple users, simplified data management, and enabled more effective reporting.
The Solution
Triangle developed a bespoke works order processing software that consolidated Giti Tire UK’s warranty claims workflows into a single, robust, and scalable system.
Key features of the solution included:
- Multi-user environment with internet accessibility, ensuring engineers, administrators, and managers could each access the system in real time.
- Offline synchronisation, allowing engineers in the field to input data even without a live connection, with updates automatically syncing once available.
- Automated processes, including workflow-driven data management, instant product data linking, and the generation of letters and reports.
- Reporting functionality for managers, providing greater visibility and supporting informed decision-making.
- Future scalability, designed to allow easy adoption across Giti’s European counterparts.
The results
The new works order processing software transformed Giti Tire UK’s warranty claims system, delivering measurable efficiency and performance improvements:
- Reduced Administrative Burden: Engineers and administrative staff spent less time on manual processes.
- Improved Data Accuracy & Access: Information was stored centrally, reducing duplication and errors.
- Faster Decision-Making: Managers gained instant access to reporting and analytics tools.
- Enhanced Field Operations: Engineers could log and sync job data from anywhere, ensuring continuity of service.
- Scalable Growth: The system provided a foundation for expansion into Giti Tire’s European divisions.
By replacing outdated manual processes with a streamlined, automated solution, Giti Tire UK strengthened its service delivery and set the stage for continued growth in the European market.
