Hospitality
Software for hospitality operations
Maintenance jobs, housekeeping checks, guest requests and quality inspections recorded on a phone and tracked through to done, across one site or many.
The challenge
Keep the work behind the scenes on track.
Guests notice when something isn't right: a fault that wasn't fixed, a room that wasn't checked, a request that went missing. Behind the scenes, maintenance, housekeeping and service teams are often coordinating by radio, paper and memory.
When jobs and checks are recorded as they happen, everyone can see what's done and what's waiting, and every property works to the same standard.
Where it helps
Better operations. Better guest experiences.
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Maintenance jobs
Raise a job from the room or the front desk, send it to the right person and see when it's fixed, with planned maintenance scheduled alongside.
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Housekeeping checks
Room status, cleaning checklists and inspections completed on a phone, so you know a room is ready before the guest arrives.
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Guest requests
Log each request, track it to completion and confirm it was done, rather than relying on a note at the desk.
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Quality across sites
The same inspection forms and photo evidence at every property, with reporting that lets you compare sites side by side.
Questions we get asked
Can our teams use it on their own phones?
Yes. Maintenance, housekeeping and service teams complete forms and jobs on any phone or tablet, and the office sees updates as they're submitted.
Does it work across more than one property?
Yes. Each property can use the same forms and procedures, and reporting brings them together so you can see where standards slip.
Can forms match our own inspection standards?
Yes. Forms are built around your checklists and brand standards. Where you need something genuinely bespoke, Tailored builds it.