Case study
A 24/7 vehicle recovery specialist replaced paper incident logs, workshop reports and training checklists with Formulate smart forms, with the whole team live in four weeks.
BDV Recovery is a 24/7 vehicle recovery and roadside assistance specialist working across the highways and maintenance sector. They provide recovery for various vehicle types, plant transportation and training services.
Paper-based documentation created several bottlenecks:
Triangle implemented Formulate, an intelligent smart forms platform that uses adaptive logic to present only the relevant questions based on each answer. Key applications included:
Insights
The businesses that get caught out by winter usually aren’t the ones without a plan, they’re the ones whose plan was built for the winter that used to happen rather than the one that’s actually coming, and that gap tends to open up faster than most people expect.
When did you last ask yourself how confident you really are that every safety check your field teams ran last week actually happened? For most businesses managing mobile workforces, that question lands uncomfortably.
There is a version of the AI conversation that stays firmly in the world of dashboards, roadmaps and capability announcements.
Every operations director knows the feeling, because it tends to arrive at the same time every week, usually just as the weekend’s jobs have landed and the Monday morning report is sitting open on screen, and something about the numbers simply doesn’t sit right.
Triangle Software has been a game changer for us. What used to take days chasing paperwork now takes minutes, and we have complete visibility across all projects.
