Case study

Giti Tire UK brings warranty claims into one system

Maintenance
Tailored

Overview

Giti Tire UK replaced warranty claim paperwork and spreadsheets with one multi-user system, with offline capture for engineers and reporting for managers.

Giti Tire is a global tyre manufacturer that exports to more than 100 countries. Its UK division supplies tyres for domestic and commercial vehicles, and handles warranty claims for the commercial fleets that use them, so its claims process has to be quick and reliable.

The challenge

Over time the warranty claims process had spread across typed documents, spreadsheets and manual steps, which added admin and slowed things down.

Workflows weren't connected, so working together was awkward
Heavy reliance on manual data entry caused delays and errors
Engineers, administrators and managers each needed to use the system differently
Any new system needed to be ready for Giti's wider European operations

What we did

Triangle built works order processing software that brought Giti Tire UK's warranty claims into one system.

Online access for several kinds of user, so engineers, administrators and managers each work in the same system
Offline capture, so engineers enter data in the field without a connection, and it syncs when they're back online
Automated workflows, product data linked as it's entered, and letters and reports generated automatically
Reporting that gives managers a clear view for decisions
Built so Giti's European divisions can adopt it later

The results

Engineers and administrators spend less time on manual processes
Information is held in one place, with less duplication and fewer errors
Managers have reporting and analysis on hand, so decisions come sooner
Engineers log and sync job data wherever they are
A foundation for rolling the system out across Giti's European divisions

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Trusted by businesses across the UK

Triangle Software has been a game changer for us. What used to take days chasing paperwork now takes minutes, and we have complete visibility across all projects.

Operations Manager, Hi-Way Services Ltd