Case study
A nationwide commercial vehicle breakdown specialist replaced manual processes and duplicated data entry with a tailored system, freeing staff time and supporting expansion across the UK and Europe.
Nationwide Transport Breakdown Services (NTBS Ltd) is a family-run commercial vehicle breakdown and repair service, founded in 1987 and based in Denton, Manchester. They operate across the UK and 32 European countries.
As NTBS expanded, coordinating nationwide service requests and rapid responses became increasingly complex. Manual processes and duplicated data entry consumed staff time and held back the company's growth plans.
Triangle built a system around their processes, with automation and process improvements, including automated emailing for faster communication with customers and agents, and simplified workflows in place of inefficient manual ones.
Insights
The businesses that get caught out by winter usually aren’t the ones without a plan, they’re the ones whose plan was built for the winter that used to happen rather than the one that’s actually coming, and that gap tends to open up faster than most people expect.
When did you last ask yourself how confident you really are that every safety check your field teams ran last week actually happened? For most businesses managing mobile workforces, that question lands uncomfortably.
There is a version of the AI conversation that stays firmly in the world of dashboards, roadmaps and capability announcements.
Every operations director knows the feeling, because it tends to arrive at the same time every week, usually just as the weekend’s jobs have landed and the Monday morning report is sitting open on screen, and something about the numbers simply doesn’t sit right.
Triangle Software has been a game changer for us. What used to take days chasing paperwork now takes minutes, and we have complete visibility across all projects.
