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Case study

Torex Semiconductor processes orders 60% faster with EDI

  • Manufacturing
  • Mosaic

Overview

A global electronic component manufacturer replaced manual order entry and email with an EDI system integrated into its ERP and CRM, processing orders 60% faster with far fewer errors.

Torex Semiconductor is a manufacturer of electronic components serving global customers. They processed large volumes of purchase orders, invoices and shipment notices through manual entry and email, which caused order processing delays, data entry errors, limited visibility of transactions and high administrative costs.

The challenge

  • Manual order entry and email exchanges at high volume
  • Order processing delays and data entry errors
  • Limited visibility of transactions
  • High administrative costs

What we did

Triangle designed and implemented an Electronic Data Interchange (EDI) system that integrated directly into Torex's existing ERP and CRM platforms. The team established standardised communication protocols, trained staff and digitised the key document flows.

The results

  • 60% faster order processing through automation
  • A significant reduction in data entry errors
  • Better supplier and customer relationships through faster, more transparent communication
  • Scalable infrastructure for higher transaction volumes without extra overhead

Working with Triangle has transformed the way we operate. The EDI solution streamlined our operations, reduced errors, and gave us the confidence to scale quickly.

— Gareth Henson, MD, Torex

Insights

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Trusted by businesses across the UK

Triangle Software has been a game changer for us. What used to take days chasing paperwork now takes minutes, and we have complete visibility across all projects.

Operations Manager, Hi-Way Services Ltd
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  • Torex