Mobile Workforce Management App

A bespoke mobile solution | Wilson & Scott

With operational teams based throughout the UK, Wilson & Scott suffered historically from the difficulties of managing and reporting information to and from their teams. They recognised that they needed a mobile application to improve the operational efficiency of the business.

How Wilson and Scott benefit from a mobile application solution


100% staff buy-in and staff satisfaction


Paid staff numbers increased by 53% and the payroll is now completed by one person in a single day


Tablet system shows a 5% reduction in labour costs on a like-for-like basis

About Wilson and Scott

Wilson and Scott were established in 1952 and have grown to become one of the largest line marking companies in the UK today. The business owns and runs over 50 line painting vehicles and employs over 100 staff.

With over 60 years’ experience in line marking roads, highways and car parks, Wilson and Scott have built an impressive reputation as a reliable and conscientious supplier of line marking solutions to a diverse range of industries.

The Challenges

Paper-Based Document Management

Over the years the principal means of supplying paperwork to their teams and receiving completed documents was via the postal system. 

Previously, large quantities of paperwork were transferred between the office and the field. The mobile application solution was designed to remove duplicate data entry of data on the road and in the office, as well as stop the loss of paperwork in vehicles.

Wilson & Scott also required a mobile solution that would enable an instant, efficient, standardised communication with the entire workforce, reduce client disputes over work conducted, standardise staff Daily Record Sheets and have the ability to distribute specific health & safety bulletins as well as safety-critical instructions that could be acknowledged as read and understood.

They also needed to ensure that data capture was completed before the commencement of work, and all job-critical data was captured and recorded before the submission of worksheets.

The Solution

Bespoke mobile workforce management software

In 2012 Wilson & Scott introduced an electronic reporting system for all their operational teams across the UK. We developed a complementary mobile application on the android platform to enable the use of tablets and smartphones to receive and send data between the office and the operational teams.

Our mobile app development software was integrated with their back-office management information system to create a seamless, electronic, paperless system from customer enquiry through estimating, orders, delivery, recording, invoicing and accounts fulfilment solution.

The mobile application tablet system has not only ensured the completion of safety-critical data but has helped to almost eliminate client disputes over the measure of work done. Clients can verify a worker’s qualifications and training by viewing them on the tablet, together with the handling and storage of vehicle defects, risk assessments, clients’ orders, work instructions and H&S data, which are now visible to all who need them remotely.

The system also tracks the location of the tablet and any discrepancies with the reported location and/or the location of the vehicle can be interrogated. This ensures that the management team is fully aware of the location and safety of their workers.

The Results

Improved communication, reduced admin processes, reduction in labor costs

The bespoke mobile software has provided instant and improved communications with staff and clients. With the addition of RSS feeds, management can ensure that any road traffic incidents are communicated immediately to staff, reducing overheads and improving efficiency.

The tablet devices and software were rolled out to charge hands from June 2012 to December 2012. The initial batch of 12 tablets has now grown to 44.

Prior to the implementation of custom software in June 2012 the payroll processing procedure for weekly paid staff needed 2 full-time staff to collate and process large quantities of paperwork. Since the introduction of the software solution, paid staff numbers have increased by 53% and the payroll is now completed by one person in a single day.

In the first full year of use, the Wilson & Scott tablet system showed a 5% reduction in labour costs on a like-for-like basis. They have had 100% staff buy-in and staff satisfaction.

The Key Benefits of Mobile Workforce Management Software

  • Providing clients with a much-improved service – changes to jobs onsite recorded instantly.
  • Job photo capture and recorded signature sign-offs, including the recording of waiting and delays.
  • The elimination of “lost” paperwork. 
  • Greatly reduced paper filing and archiving needs.
  • Instant product stock-take facilities, with calculations of product usage. 
  • On-line completion of all safety-critical data sheets - as the system demands completion before work commences.
  • Improved road worker safety, by the completion of health & safety and vehicle compliance checklists
  • Improved management control of crews
  • Elimination of client disagreements over measures of work done

Click the link for more details about our bespoke software offering. 

To discuss a mobile application for your business

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Call us on +44 (0) 1477 571 940